Electricity Regulatory Authority (ERA) is the Regulator of the Electricity Supply Industry. ERA is a quasi-government body that regulates the generation, transmission, distribution, sale and import of electricity in Uganda.

ERA derives her mandate from the Electricity Act of 1999, cap 145. In accordance with section 79 (3) of the Act, ERA is required to handle complaints made by electricity consumers in relation to electricity services provided by electricity companies.

The Complaints Handling Procedures therefore layouts the steps followed by the Authority while handling consumer complaints.