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File your Complaint

Please Note: As part of the complaint handling process, the Commission may send a copy of this form to the company against whom your complaint is filed. For faster handling of your complaint please endeavor to give accurate information.

1 Step 1
Part A: Particulars of Complainant
Part B: Complaints Information
(Please select the category that best describes your complaint)
Complaint CategoryTick Appropriately
Part C: Facts/Explanation of the Complaint
(Briefly narrate the complaint or alleged practice by the Service Provider)
Part D: Verification
Have you exhausted the complaints mechanism provided by your service provider?
Complaints MechanismPlease Tick
Have you taken any legal Action?
Legal ActionTick
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Regional Offices

  • North Eastern
    Regional Office Plot 3, Andrew Olal Road, Gulu
  • North Western
    Regional Office Plot 8, Ntuha Road, Masindi.
  • South Eastern
    Regional Office Plot 39/41 Republic Street, Mbale
  • South Western
    Regional Office Plot 7, Galt Road, Mbarara

Uganda Communications Commission (UCC)

The primary mandate of UCC is to regulate the Communications sector, which includes Telecommunications, Broadcasting, radio communication, postal communications, data communication and infrastructure.

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